Support
Last updated: 14 October 2026
Questions, problems or ideas about the Masjed apps? Write to us. We read every message.
Write to us
E-mail: contact@softwareler.com
Please tell us which phone, tablet or TV you use, the app version (More → About) and what happened. A screenshot helps.
Report a mosque's page
Mosques enter their own names, times, texts and pictures. If something on a mosque's page is wrong, offensive or unlawful, open the mosque's page in the app or on this website and tap “Report this mosque”, or write to us with the mosque's link.
We check every report and remove content that is unlawful, offensive or misleading.
Your account
Only people who run a mosque have an account. If you forgot your password, write to us from your account's e-mail address and we will help you sign in again.
Masjed Plus and tips
Masjed Plus and Masjed Plus AI are sold in the apps through the App Store and Google Play, and on masjed.website by our reseller Paddle.com.
Bought in the app: on a new phone, open Settings → Masjed Plus in the app and tap “Restore purchases”. To cancel a subscription, open your App Store or Google Play account settings → Subscriptions. It stays active until the end of the period you paid for. Refunds are handled by Apple or Google.
Bought on the website: Paddle is the merchant of record and handles the payment, the invoice and refunds; Plus is active for your Masjed account in the web app. You can cancel at any time with the link in your receipt e-mail; the subscription stays active until the end of the period you paid for. You can ask for a refund within 14 days of your purchase, through the link in your receipt e-mail or at paddle.net.
Support Masjed
Masjed has no ads, and what you need to pray is free for everyone. If it helps you, you can leave a tip: PayPal. In the apps for iPhone, iPad, Mac and Android: Settings → Support Masjed.
A tip unlocks nothing and is not a donation to a charity, so there is no donation receipt.
Privacy
What the apps and this website do with data: Privacy.